Feedback
Feedback & Complaints
We're committed to providing you with the best possible service. If something's gone wrong, we want to know about it.
Our Feedback Process
At VIP Finance, we take all feedback seriously — whether it's a compliment, a suggestion, or a complaint. If you're not satisfied with our service, please let us know so we can make it right.
01
Tell Us
Submit your feedback using the form below, call us, or email admin@vipfin.com.au.
02
We Investigate
A senior member of our team will review your complaint and respond within 5 business days.
03
We Resolve It
We'll work with you to reach a fair outcome, and keep you updated throughout the process.
Still Not Satisfied?
If you're not satisfied with our response, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution body. AFCA can be contacted at afca.org.au or on 1800 931 678, free of charge.
Submit Your Feedback
Fill out the form below and our team will get back to you.